Support

Help with the iSurvive app. We reply by email.

If you are in an emergency, call your local emergency number now. This support page is not monitored for emergencies.

Contact us

Write to support@dblnexus.com. Please include your phone model and, if you know it, the app version.

Report a problem

Report a Tagalog translation

Frequently asked questions

How do I delete my data?

Open Profile and tap “Delete all my data”. This erases your progress, plans and certificates from your device. There is no account, so there is nothing else to delete on our side.

Do I need an internet connection?

No. Lessons, Panic mode steps and the chat work offline. Calling an emergency number still needs your phone’s network.

The app shows the wrong hotlines for my country.

If you allowed location, the app uses it on your device to pick your country’s hotlines. If a number looks wrong, please report it with your country and the number shown, so we can check it against official directories.

I found a mistake in the Tagalog text.

Please use Report a Tagalog translation. Lessons are in English for now; menus, chat and Panic mode steps are in Tagalog.

Is iSurvive free?

Yes, free with ads. Ads never appear on emergency screens.

Can my school, LGU or company use iSurvive?

Yes. Organisations can switch Marichu mode off for a neutral voice. Write to support@dblnexus.com.

See also the Privacy Policy and Terms of Use.